1 EXAM PRACTICE P* Choose the correct response.
1 A: Could I speak to Ken Logan, please?
B: a certainly. I'll connect you now.
b Would you like to leave a message?

2 A: Hello. How can I help you?
B: a I'm afraid she's out right now.
b Can I have a word with Lisa May, please?

3 A: Can I take a message?
B: a No, I'll call him back later.
b Talk to you later, then.

4. A: I'd like to speak to Mr Penn, please.
B: a Hold the line, please.
b Let me call you back later, then.

5 A: Could you tell him that Tom Dunn called?
B: a I'm afraid he's not in at the moment.
b OK, I'll tell him you called.​